The mission of the Office of Testing is to provide accurate academic testing and assessment services that adhere to professional standards in order to meet the growing needs of our students, faculty, administration and the community.
The Office of Testing provides placement testing, major field testing and make-up examination services to the University community. The office administers the Student Rating of Instruction (SRI) each semester and provides other survey services to faculty, students and staff. In addition, the office administers indirect surveys such as NCSSE and Noel-Levitz for use in strategic planning and decision making as well as ongoing customer service surveys used to improve customer satisfaction on campus.
Customer Service Surveys
Bethune-Cookman University views its approach to and satisfaction with customer service as a major factor in the recruitment, retention and matriculation of students. In addition, customer satisfaction is a critical factor as students make decisions about supporting the Institution after they graduate.
The Customer Service Surveys are currently administered in the following areas. Click on any of the links below to access and complete your survey(s).
Administrative / Academic and Student Support Services
Each area has a unique bar code, thus survey results are immediately disaggregated by area. A monthly report is compiled and sent to the unit head and appropriate Division VP. The survey can be easily accessed by downloading any one of multiple free Quick Response (QR) code apps on a mobile device. Opening the app and directing the reader to the barcode automatically opens the survey. Once competed, click submit and the completed survey is in the system.