Bethune-Cookman University makes every effort to resolve student issues expeditously. Should it become necessary, the following outlines the process for filing written complaints.   

  • Grievance - academic or non-academic

  • Appeal -  academic or non-academic

  • Title IX complaint

  • Criminal complaint

Grievance

Whether the grievance is academic or non-academic, the grievant should first discuss the issue with the person(s) responsible for the action or decision being grieved. If the issue is not resolved the student should go to the next level of authority, whose responsibility it is to assist in bringing resolve to the grievance. This process will continue through each level of administration until the grievance has been resolved. If the matter is not resolved the student may file the concern with the appropriate Vice President, the Provost or the Office of the President.

The entire process for student academic and non-academic grievances is outlined in the Student Handbook.

Appeals

Bethune-Cookman University outlines processes for the appeal of grades (academic), disciplinary actions (non-academic) and traffic/parking citations (non-academic). Title IX appeals are handled within the Title IX Complaints process.

Grade Appeal

A student has the right to appeal decisions regarding the final grade(s) in a specific course. Before initiating a petition for appeal, the student should attempt to resolve the problem with the instructor and/or chair and dean. If the student is unable to have the situation resolved at these levels, he or she may file an official Grade Appeal. Grade appeals must be initiated within 6 weeks after the conclusion of the Semester in which the course(s) was taken.

The grade appeal process can be found in the online undergraduate and graduate catalogs.

Disciplinary Action Appeal

A student may appeal a disciplinary decision made by the Administrative Panel  to the Vice President of Student Development and Academic Integration or designee. The appeal must be submitted in writing (typewritten) and within five business days of receiving written notification of hearing outcome.

The entire disciplinary appeal process can be found in the Student Handbook.

Traffic/Parking Appeals

Bethune-Cookman University outlines a process for appealing traffic or parking citations in writing, which is outlined in the Student Handbook. Citations may be appealed within seven (7) days, and the appeal must clearly outline the reason for requesting the hearing.

Title IX Complaint

Bethune-Cookman University has a Title IX policy delineating the processes for filing a complaint and appealing decisions related to complaints. Under this policy students may also report any incident of sexual violence or sexual harassment that may create or contribute to the creation of a hostile environment to any instructor or school employee. The entire policy is available via the Sexual Harrassment link on the Student Development page of the B-CU website and in the Student Handbook.

External Complaint

Students or prospective students with a complaint against the University, may file same with the Commission for Independent Education of the Florida Department of Education and or the Southern Association of Colleges and Schools Commission on Colleges, B-CU's accreditation body. Following is contact information for filing a complaint with the respective governing bodies:

Commission for Independent Education

MAIL:
325 W. Gaines Street, Suite 1414
Tallahassee, FL. 32399-0400
E-MAIL: cieinfo@fldoe.org
FAX: 850-245-3238

Southern Association of Colleges and Schools Commission on Colleges

MAIL:
President, Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, GA 30033-4097

Details regarding SACCS complaint policy, procedures and complaint form can be found here: Complaint Procedures Against the Commission or Its Accredited Institutions.