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Website Accessibility Policy

Bethune-Cookman University Website Accessibility Policy

Bethune-Cookman University (B-CU) is committed to ensuring accessibility of its website for students, faculty, staff, and members of the community with disabilities. All pages on the B- CU’s website will conform to the W3C WAI’s Web Content Accessibility Guidelines (WCAG) 2.0, Level AA conformance, or updated equivalents of these guidelines.

The Vice President for Information Technology is directed to establish procedures whereby students, faculty, staff and members of the public may present a complaint regarding a violation of the Americans with Disabilities Act (ADA), Section 504 and Title II related to the accessibility of any official B-CU web presence which is developed by, maintained by, or offered through the University or third-party vendors and open sources.

Website Accessibility

With regard to B-CU’s website and any official University web presence which is developed by, maintained by, or offered through third party vendors and open sources, Bethune-Cookman University is committed to compliance with the provisions of the Americans with Disabilities Act (ADA), Section 504 and Title II so that students, faculty, staff, and members of the public with disabilities are able to independently acquire the same information, engage in the same interactions, and enjoy the same benefits and services within the same timeframe as those without disabilities, with substantially equivalent ease of use; and that they are not excluded from participation in, denied the benefits of, or otherwise subjected to discrimination in any B- CU programs, services, and activities delivered online.

All existing web content produced by B-CU and new, updated and existing web content provided by third-party developers, will conform to Web Content Accessibility Guidelines (WCAG) 2.0, Level AA conformance, or updated equivalents.  This Regulation applies to all new, updated, and existing web pages, as well as all web content produced or updated by the University or provided by third-party developers.

The Web and Graphics Developer will be responsible for reviewing and evaluating new material that is published by university content providers and uploaded to the website for accessibility on a periodic basis. The Director for Student Accessibility Services will be responsible for reviewing all areas of the University’s website and evaluating its accessibility on a periodic basis, and at least once per quarter. Any non-conforming webpages will be corrected in a timely manner.

Website Accessibility Concerns, Complaints, and Grievances

A student, faculty, staff, or member of the public who wishes to submit a complaint or grievance regarding a violation of the Americans with Disabilities Act (ADA), Section 504 or Title II related to the accessibility of any official University web presence that is developed by, maintained by, or offered through B-CU, third party vendors and/or open sources may complain

directly to the Vice President for Information Technology or Director of Student Accessibility Services. The initial complaint or grievance should be made using the Website Accessibility Complaint/Request Form, however, a verbal complaint or grievance may be made. When the Vice President for Information Technology or Web and Graphics Developer receives the information, they shall immediately inform the Director of Student Accessibility Services.

Whether a formal complaint or grievance is made, once the University has been notified of inaccessible content, effective communication shall be provided as soon as possible to the reporting party to provide access to the information. The Complainant should not have to wait for the investigation of the complaint to be concluded before receiving the information that he/she was unsuccessful in accessing.

Complaints should be submitted in writing, via email, or by completing the website complaint form. To file a complaint or grievance regarding the inaccessibility of the University’s public website content, the Complainant should submit a description of the problem, including:

  • Name
  • Address
  • Date of the Complaint
  • Description of the problem encountered
  • Web address or location of the problem page
  • Solution desired
  • Contact information in case more details are needed (email and phone number)

The complaint or grievance will be investigated by the Director of Student Accessibility Services or another person designated by the Vice President for Information Technology. The student, faculty, staff, or member of the public shall be contacted no later than five (5) working days following the date the complaint is received by email, contact form or phone call. The procedures to be followed are:

  • An investigation of the complaint shall be completed within fifteen (15) working days. Extension of the timeline may only be approved by the Vice President for Information Technology.
  • The investigator shall prepare a written report of the findings and conclusions within five

(5) working days of the completion of the investigation.

  • The investigator shall contact the Complainant upon conclusion of the investigation to discuss the findings and conclusions and actions to be taken as a result of the investigation.
  • A record of each complaint and grievance made shall be maintained by the Director for Student Accessibility Services office. The record shall include a copy of the complaint or grievance filed, report of findings from the investigation, and the disposition of the matter.

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